Stakeholder Voice References

Ackoff, R.L. 1999. “Ackoff’s Best: His Classic Writings on Management”, John Wiley & Sons

Addison, R., Haig, C. and Kearny, L. 2009. “Performance Architecture: The Art and Science of Improving Organizations”, Pfeiffer

Afuah, A. 2004. “Business Models: A Strategic Management Approach”, McGraw-Hill

Agor, W.H. 1986. “The Logic of Intuitive Decision Making” – A Research-Based Approach for Top Management”, Greenwood Press

Alfeld, L.E. and Graham, A.K. 1976. “Introduction to Urban Dynamics”, Wright-Allen Press

Alsop, R.J. 2004. “The 18 Immutable Laws of Corporate Reputation: Creating, Protecting & Repairing your Most Valuable Asset”, Kogan Page

Amabile, T.M. 1998. “How to Kill Creativity”, Harvard Business Review, September-October 1998

Anderson, J.C. and Narus, J.A. 1995. “Capturing the Value of Supplementary Services”, Harvard Business Review, January-February 1995

Anderson, J.C., Narus, J.A. and Van Rossum, W. 2006. “Customer Value Propositions in Business Markets”, Harvard Business Review, March Issue.

Anderson, L.A. and Anderson, D. 2001. “The Change Leader’s Roadmap: How to Navigate Your Organization’s Transformation”, Jossey-Bass

Anderson, M. 1995. “Ahead of the Wave: Valuing Gender Perspectives in Learning Cultures (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Anslinger, P.A. and Copeland, T. 1996. “Growth Through Acquisitions: A Fresh Look”, Harvard Business Review, January-February 1996

Anthony, S.D., Eyring, M. and Gibson, L. 2006. “Mapping Your Innovation Strategy”, Harvard Business Review, May 2006

Argandoña, A. 2011. “Stakeholder Theory and Value Creation”, IESE Business School.

Argyris, C. 1994. “Good Communication That Blocks Learning”, Harvard Business Review, July-August 1994

Ashkenas, R.N. and Schaffer, R.H. 1982. “Managers Can Avoid Wasting Time”, Harvard Business Review, May-June 1982

Ashkenas, R.N., Demonaco, L.J. and Francis, S.C. 1998. “Making the Deal Real: How GE Capital Integrates Acquisitions”, Harvard Business Review, January-February 1998

Averson, P., Rohm, H., Wilsey, D., Perry, G., Halbach, L. and deCarlo, J. 2010. “The Strategic Management Maturity Model”, Balanced Scorecard Institute

Axelrod, R.H. 2002. “Terms of Engagement: Changing the Way We Change Organizations”, Berret Koehler Publishers

Badaracco, J.L. 2002. “Leading Quietly: An Unorthodox Guide to Doing the Right Thing”, Harvard Business School Press

Baghai, M., Coley, S. and White, D. 2000. “The Alchemy of Growth: Practical Insights for Building the Enduring Enterprise”, Basic Books

Baldrige 2017. Baldrige 2017. https://www.nist.gov/baldrige

Baldwin, C.Y. and Clark, K.B. 1997. “Managing in the Age of Modularity”, Harvard Business Review, September-October 1977

Barker, J.A. 1993. “Paradigms: The Business of Discovering the Future”, HarperBusiness

Barney, J.B. 1994. “Beyond Individual Metaphors in Understanding How Firms Behave: A Comment on Game Theory and Prospect Theory Models of Firm Behavior (Rummelt et al 1994)”, Harvard Business School Press

Bazerman, M.H. 2006. “Judgment in Managerial Decision Making – 6th Ed.”, John Wiley & Sons

Bazerman, M.H. and Chugh, D. 2006. “Decisions Without Blinders”, Harvard Business Review, January 2006

Becker, B.E., Huselid, M.A. and Ulrich, D. 2001. “The HR Scorecard – Linking, People, Strategy and Performance”, Harvard Business School Press

BEF. 2007. “Business Excellence Framework”, SAI Global

BEF. 2014. “Business Excellence Framework: Singapore”, Singapore Quality Award

Beitler, M.A. 2003. “Strategic Organizational Change – A Practitioner’s Guide for Managers and Consultants”, Practitioner Press International

Belbin, R.M. 2007. “Team Roles at Work”, Elsevier Butterworth-Heinemann

Bennet, S. and Brown, J. 1995. “Mindshift: Strategic Dialogue for Breakthrough Thinking (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Bennis, W. 2003. “On Becoming a Leader”, Basic Books

Berglas, S. 2002. “The Very Real Dangers of Executive Coaching”, Harvard Business Review, June 2002

Berglas, S. 2006. “How to Keep ‘A Players’ Productive”, Harvard Business Review, September 2006

Bethanis, S.J. 1995. “Language as Action: Linking Metaphors with Organizational Transformation (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Biddle, D. 1993. “Recycling for Profit: The New Green Business Frontier”, Harvard Business Review, November-December 1993

Birnbaum, W. 2004. “Strategic Thinking: A Four Piece Puzzle”, Douglas Mountain Publishing

Blair, M.M. 1995. “Whose Interest Should Be Served? (Clarkson, M.B.E. ed. 1998)”, Brookings Institute (Chap. 6 in Ownership and Control: Rethinking Corporate Governance for the Twenty-First Century,1995) 202-234

Blanchard, K. and Hodges, P. 2003. “The Servant Leader: Transforming Your Heart, Head, Hands & Habits”, Thomas Nelson

Blaxill, M. and Eckhardt, R. 2009. “The Invisible Edge: Taking Your Strategy to the Next Level Using Intellectual Property”, Portfolio

Bleeke, J. and Ernst, D. 1995. “Is Your Alliance Really a Sale?”, Harvard Business Review, January-February 1995

Bleeke, J. and Ernst, D. 1991. “The Way to Win in Cross-Border Alliances”, Harvard Business Review, November-December 1991

Bohn, R. 2000. “Stop Fighting Fires”, Harvard Business Review, July-August 2000

Bossidy, L. and Charam, R. 2002. “Execution: The Discipline of Getting Things Done”, Crown Business

Bossidy, L. and Charan, R. 2004. “Confronting Reality: Master the New Model for Success”, Random House

Bourne, M. and Bourne, P. 2000. “Understanding the Balanced Scorecard in a Week”, Hodder & Stoughton

Bourne, M. and Bourne, P. 2007. “Balanced Scorecard”, Hodder Education

Bovens, M. 1988. “The Quest for Responsibility – Accountability and Citizenship in Complex Organisations”, University of Cambridge Press

Bower, J.L. and Christensen, C.M. 1995. “Disrupting Technologies: Catching the Wave”, Harvard Business Review, January-February 1995

Bower, J.L. and Christensen, C.M. 2002. “Disruptive Technologies: Catching the Wave”, Harvard Business Review, May 2002

Bower, J.L. and Gilbert, C.G. 2005. “From Resource Allocation to Strategy”, Oxford University Press

Bower, J.L. and Gilbert, C.G. 2007. “How Managers’ Everyday Decisions Create – or Destroy – Your Company’s Strategy”, Harvard Business Review, February 2007

Boynlon, A.C. and Zmud, R.W. 1984. “An Assessment of Critical Success Factors,” Sloan Management Review (25:4), pp. 17-27.

Bradford, R.W., Duncan, J.P. and Tarcy, B. 2000. “Simplified Strategic Planning: A No-Nonsense Guide for Busy People Who Want Results Fast!”, Chandler House Press

Brandenburger, A.M. and Nalebuff, B.J. 1995. “The Right Game: Use Game Theory to Shape Strategy”, Harvard Business Review, July-August 1995

Brecken, D. 2004. “Leadership Vision and Strategic Direction”, The Quality Forum, Winter 2004, Volume 30, Number 1

Brown, A. 2012. “Challenges to Business Excellence: Some empirical evidence”, Nang Yan Business Journal, 1.1 – 2012

Brown, J. 1995. “Dialogue: Capacities and Stories (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Brown, J. 2012. “Systems Thinking Strategy: The New Way to Understand Your Business and Drive Performance”, iUniverse, Inc.

Brown, J.S. and Duguid, P. 2000. “Balancing Act: How to Capture Knowledge Without Killing It”, Harvard Business Review, May-June 2000

Brown, M. 2000. “Winning Score: How to Design and Implement Organizational Scorecards”, Productivity Press

Brown, M.G. 1996. “Keeping Score: Using the Right Metrics to Drive World-Class Performance”, AMACOM

Bruch, H. and Goshal, S. 2002. “Beware Busy Manager”, Harvard Business Review, February 2002

Burgelman, R.A., Maidique, M.A. and Wheelwright, S.C. ed. 1996. “Strategic Management of Technology and Innovation”, Irwin

BusinessWeek. 2007. “Strategy Power Plays: How the World’s Most Strategic Minds Reach the Top of Their Game”, McGraw-Hill

Buytendijk, F. 2009. “Performance Leadership: The Next Practices to Motivate Your People, Align Stakeholders, and Lead Your Industry”, McGraw-Hill

Buytendijk, F. 2010. “Dealing with Dilemmas: Where Business Analytics Fall Short”, John Wiley & Sons

Byham, W.C. 2002. “Grow Your Own Leaders: How to Identify, Develop, and Retain Leadership Talent”, Financial Times Press

Byrd, M. 1995. “Creating a Learning Organization by Accident (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Camerer, C.F. 1994. “Does Strategy Research Need Game Theory? (Rummelt et al 1994)”, Harvard Business School Press

Cameron, K.S. and Quinn, R.E. 2006. “Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework”, Jossey-Bass

Campbell, A., Goold, M. and Alexander, M. 1995. “Corporate Strategy: The Quest for Parenting Advantage”, Harvard Business Review, March-April 1995

Carkhuff, R.R. and Berenson, B.G. 2000. “The Possibilities Organization”, Possibilities Publishing

Carrol, A.B. 1995. “Stakeholder Thinking in Three Models of Management Morality: A Perspective with Strategic Implications (Clarkson, M.B.E. ed. 1998)”, In “Understanding Stakeholder Thinking”, Academy of Management Review (Vol 20., #1, 1995) 65-91

Carrol, A.B. and Näsi, J. 1997. “Understanding Stakeholder Thinking: Themes from a Finnish Conference (Clarkson, M.B.E. ed. 1998)”, Business Ethics – A European Review (Vol. 6, #1, January 1997) 46-51

Carrol, G.R. 1994. “A Sociological View on Why Firms Differ (Rummelt et al 1994)”, Harvard Business School Press

Chandler, A.D. Jr. 1994. “The Functions of the HQ Unit in the Multibusiness Firm (Rummelt et al 1994)”, Harvard Business School Press

Chandra, D. 1995. “Beyond Ego to Wisdom: The Eicher Experience (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Charan, R. 2001. “Conquering a Culture of Indecision”, Harvard Business Review

Charan, R. 2008. “Leaders at All Levels: Deepening Your Talent Pool to Solve the Succession Crisis”, Jossey-Bass

Chawla, S. and Renesch, J. ed. 1995. “Learning Organizations – Developing Cultures for Tomorrow’s Workplace”, Productivity Press

Chesbrough, H.W. and Teece, D.J. 1996. “When is Virtual Virtuous? Organizing for Innovation”, Harvard Business Review, January-February 1996

Chowdhury, S. 2000. “Management 21C: Someday we’ll all manage this way”, Prentice Hall

Christensen, C.M. 1997. “The Innovator’s Dilemma: When New Technologies Cause Greta Firms to Fail”, Harvard Business School Press

Christensen, C.M., Marx, M. and Stevenson, H.H. 2006. “The Tools of Cooperation and Change”, Harvard Business Review, October 2006

Clark, J.M. 1916. “The Changing Basis of Economic Responsibility (Clarkson, M.B.E. ed. 1998)”, Journal of Political Economy (Vol. 24, #3, 1916), 209-229

Clarkson, M.B.E. ed. 1998. “The Corporation and its Stakeholders: Classic and Contemporary Readings”, University of Toronto Press

Cohen, W.A. 2008. “A Class with Drucker: The Lost Lessons of the World’s Greatest Management Teacher”, AMACOM

Cohn, J.M., Khurana, R. and Reeves, L. 2005. “Growing Talent as If Your Business Depended on It”, Harvard Business Review, October 2005

Collingwood, H. and Kirby, J. 2001. “All in a Day’s Work”, Harvard Business Review, December 2001

Collins, J.C. 2001. “Good to Great – Why some companies make the leap… and others don’t”, Random House

Collins, J.C. and Hansen, M.T. 2011. “Great by Choice – Uncertainty, Chaos and Luck – Why Some Thrive Despite Them All”, Random House

Collins, J.C. and Porras J.I. 2000. “Built to Last – Successful Habits of Visionary Companies – 3rd Ed”, Random House

Collis, D.J. and Montgomery, C.A. 1995. “Competing on Resources: Strategy and the 1990s”, Harvard Business Review, July-August 1995

Collis, D.J. and Montgomery, C.A. 1998. “Creating Corporate Advantage”, Harvard Business Review, May-June 1998

Conners, R., Smith, T. and Hickman, C. 2004. “The OZ Principle – Getting Results through Individual and Organizational Accountability”, Portfolio – Penguin Group

Connors, R. and Smith, T. 1999. “Journey to the Emerald City – Implement the OZ Principle to achieve a Competitive Edge through a Culture of Accountability”, Prentice Hall Press

Cook, M., Noyes, J. and Masakowski, Y. ed. 2007. “Decision Making in Complex Environments”, Ashgate

Cooper, R. and Sawaf, A. 2000. “Executive EQ – Emotional Intelligence in Business”, Texere Publishing

Corey, D. and Underwood, P. 1995. “Stories for Learning: Exploring Your Circumstance (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Courtney, H. 2001. “20|20 Foresight – Crafting Strategy under Uncertainty”, Harvard Business School Press

Courtney, H., Kirkland, J. and Viguerie, P. 1997. “Strategy under Uncertainty”, Harvard Business Review, November-December 1997

Covey, S.M.R. and Merrill, R. 2006. “The Speed of Trust: The One Thing that Changes Everything”, Simon & Shuster

Covey, S.R. 1993. “Principle-Centered Leadership: A Philosophy for Life and for Success in Business”, Simon and Shuster

Crainer, S. 1999. “Business the Jack Welch Way: 10 Secrets of the World’s Greatest Turnaround King”, AMACOM

Curtis, W., Hefley, W. and Miller, S. 2009. “The People Capability Maturity Model – Guidelines for Improving the Workforce”, Addison Wesley

Daniels, S. () “Key to Marketing Agility: Aligning Cross-Functionally with Stakeholders”, Marketing Operations Partners, http://mopartners.com/key-to-marketing-agility-aligning-cross-functionally-with-stakeholders/

Davenport, T.H. 2006. “Competing on Analytics”, Harvard Business Review, January 2006

Davenport, T.H., Harris, J.G. and Morison, R. 2010. “Analytics at Work: Smarted Decisions, Better Results”, Harvard Business Press

Davis, J., Miller, G.J. and Russel, A. 2006. “Information Revolution: Using the Information Evolution Model to Grow Your Business”, John Wiley & Sons

De Geus, A. 1997. “The Living Company”, Harvard Business Review, March-April 1977

De Geus, A.P. 1988. “Planning as Learning”, Harvard Business Review, March-April 1988

Deloitte. 2014, “Building a culture of continuous improvement in an age of disruption”, Deloitte Development LLC

DePree, M. 1989, “Leadership is an Art,” New York: Doubleday

Dettmer, H.W. 1997. “Goldratt’s Theory of Constraints: A Systems Approach to Continuous Improvement”, ASQ Quality Press

Dilworth, R. 1995. “The DNA of the Learning Organization (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Dodd, E.M. 1932. “For Whom Are Corporate Managers Trustees? (Clarkson, M.B.E. ed. 1998)”, Harvard Law Review (Vol. 45, #7, May 1932) 1145-63

Donaldson, T. and Preston, L.E. 1995. “The Stakeholder Theory of the Corporation: Concepts, Evidence and Implications”, Academy of Management Review, Vol 20, #1, p65-91

Dove, R. 2001. “Response Ability: The Language, Structure, and Culture of the Agile Enterprise”, John Wiley & Sons

Doz, Y.L. and Prahalad, C.K. 1994. “Managing DMNCs: A Search for a New Paradigm (Rummelt et al 1994)”, Harvard Business School Press

Dresner, H. 2010. “Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change”, John Wiley & Sons

Driskill, G.W. and Brenton, A.L. 2005. “Organizational Culture in Action – A Cultural Analysis Workbook”, Sage Publications

Drucker, P.E. 1993. “Management: Tasks, Responsibilities, Practices”, Harper Perennial

Drucker, P.F. 1985. “Innovation and Entrepreneurship”, Pan Business/Management

Drucker, P.F. 1998. “The Discipline of Innovation”, Harvard Business Review, May-June 1985; revised November-December 1998

Drucker, P.F. 2002. “Managing in the Next Society”, St Martin’s Press

Duggan, W. 2003. “The Art of What Works: How Success Really Happens”, McGraw-Hill

Dychtwald, K., Erickson, T. and Morison, R. 2004. “It’s Time to Retire Retirement”, Harvard Business Review, March 2004

Dyer, J., Gregersen, H. and Christensen, C.M. 2011. “The Innovator’s DNA: Mastering the Five Skills of Disruptive Innovations”, Harvard Business Review Press

Dyer, J.H. 1996. “How Chrysler Created an American Keiretsu”, Harvard Business Review, July-August 1996

Eckerson, W.W. 2006. “Performance Dashboards: Measuring, Monitoring, and Managing Your Business”, John Wiley & Sons

Edersheim, E.H. 2004. “McKinsey’s Marvin Bower: Vision, Leadership & the Creation of Management Consulting”, John Wiley & Sons

EFQM. 2013. “Radarize your business for Success”, EFQM Publications

EFQM. 2016. “The EFQM Excellence Model”, http://www.efqm.org/the-efqm-excellence-model

Ehlers, M.B. and Lazenby, J.A.A. ed. 2007. “Strategic Management: Southern Africa Concepts and Cases 2nd Ed.”, Van Schaik Publishers

Eisenhardt, K.M. and Brown, S.L. 1998. “Time Pacing: Competing in Markets That Won’t Stand Still”, Harvard Business Review, March-April 1998

Eisenhardt, K.M. and Galunic, C. 2000. “Coevolving: At Last, a Way to Make Synergies Work”, Harvard Business Review, January-February 2000

Eisenhardt, K.M. and Sull, D.N. 2001. “Strategy as Simple Rules”, Harvard Business Review, January 2001

Enhorn, H.J. and Hogarth, R.M. 1987. “Decision Making: Going Forward in Reverse”, Harvard Business Review, January-February 1987

Epstein, M.J. and Manzoni, J. ed. 2004. “Performance Measurement and Management Control: Superior Organizational Performance”, Elsevier

Erickson, T.J. and Gratton, L. 2007. “What It Means to Work Here”, Harvard Business Review, March 2007

Ericsson, K.A. ed. 1996. “The Road to Excellence: The Acquisition of Expert Performance in the Arts and Sciences, Sports and Games”, Lawrence Erlbaum Associates

Falkowski, G. and Krebs, W. 2004. “Predictive Model of Business Transformation: Organization’s Adaptability Quotient”, IHRIM Journal, Vol. #8, N0. 3, 2004

Farrel, D. 2006. “The Productivity Imperative: Wealth and Poverty in the Global Economy”, Harvard Business School Press

Farrel, D. ed. 2006. “Driving Growth: Breaking Down Barriers to Global Prosperity”, Harvard Business School Press

Few, S. 2006. “Information Dashboard Design: The Effective Visual Communication of Data”, O’Reilly

Fischer, S.G. 1997. “Performance Management: The Manager’s Pocket Guide”, HRD Press

Fisher, K. 2000. “Leading Self-Directed Work Teams – A Guide to Developing New Team Leadership Skills”, McGraw-Hill

Fisher, M.L. 1997. “What is the Right Supply Chain for Your Product?”, Harvard Business Review, March-April 1997

Fites, D.V. 1996. “Make Your Dealers Your Partners”, Harvard Business Review, March-April 1996

Fitz-Enz, J. 2001. “The E-Aligned Enterprise: How to Map and Measure Your Company’s Course in the New Economy”, AMACOM

Fletcher, J. and Olwyler, K. 1997. “Paradoxical Thinking: How to Profit from Your Contradictions”, Berret-Koehler Publishers

Fogg, C.D. 1994. “Team-Based Strategic Planning: A Complete Guide to Structuring, Facilitating, and Implementing the Process”, AMACOM

Forrester, J.W. 1973. “World Dynamics”, Wright-Allen Press

Forrester, J.W. 1975. “Collected Papers of Jay W. Forrester”, Productivity Press

Forrester, J.W. 1990. “Principles of Systems”, Pegasus

Forrester, J.W. 1999. “Industrial Dynamics”, Pegasus

Forrester, J.W. 1999. “Urban Dynamics”, Pegasus

Freedman, M. and Tregoe, B.B. 2003. “The Art and Discipline of Strategic Leadership”, McGraw-Hill

Freeman, R.E. and Reed, D.L. 1983. “Stockholders and Stakeholders: A New Perspective on Corporate Governance”, California Management Review, Vol XXV, No.3

Freeman, R.E. 1984. “Strategic Management: A Stakeholder Approach”, Pitman

Freeman, R.E. 1994. “A Stakeholder Theory of the Modern Corporation (Clarkson, M.B.E. ed. 1998)”, In “Ethical Theory and Business”, ed Beauchamp, T.L. and Bowie, N.E. Prentice-Hall, 66-76

Freeman, R.E., Harrison, J.S., Wicks, A.C., Parmar, B. and de Colle, S. 2010. “Stakeholder Theory: The State of the Art”, Cambridge University Press

Friedman, A.L. and Miles, S. 2006. “Stakeholders: Theory and Practice”, Oxford University Press

Friga, P.N. 2009. “The McKinsey Engagement – A Powerful Toolkit for more Efficient & Effective Team Problem Solving”, McGraw-Hill

Fry, R. 2006. “Ask the Right Questions: Hire the Best People”, Career Press

Gadiesh, O. and Gilbert, J. 2001. “Transforming Corner-Office Strategy into Frontline Action”, Harvard Business Review, May 2001

Gallo, A. 2014. “The Value of Keeping the Right Customers”, Harvard Business Review, October Edition

Garvin, D.A. 1987. “Competing on the Eight Dimensions of Quality”, Harvard Business Review, November 1987

Gates, L.P. 2010. “Strategic Planning with Critical Success Factors and Future Scenarios: An Integrated Strategic Planning

Framework”, Software Engineering Institute, Technical Report CMU/SEI-2010-TR-037 ESC-TR-2010-102

Gauthier, A. 1995. “The Challenge of Stewardship: Building Learning Organizations in Healthcare (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

George, M.L. 2003. “Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions”, McGraw-Hill

Gerstner, L.V. 2002. “Who Says Elephants Can’t Dance? – Inside IBM’s Historic Turnaround”, Harper Collins Publishers

Gerth, H.H. and Mills, C.W. 1946. “From Max Weber: Essays in Sociology”, Oxford university Press

Ghosn, C. 2002. “Saving the Business Without Losing the Company”, Harvard Business Review, January 2002

Gladwell, M. 2000. “The Tipping Point: How Little Things Can Make a Big Difference”, ABACUS

Glaser, J.E. 2006. “the DNA of Leadership – Leverage Your Instincts to Communicate, Differentiate, Innovate”, Platinum Press

Glueck, W.F. and Jauch, L.R. 1984. “Strategic Management and Business Police – 2nd ed.”, McGraw-Hill

Goldratt, E.M. 1990. “Essays on the Theory of Constraints”, North River Press

Goldratt, E.M. 1990. “Sifting Information Out of the Data Ocean: The Haystack Syndrome”, North River Press

Goldratt, E.M. 1990. “What is this thing called Theory of Constraints and how should it be Implemented?”, North River Press

Goldratt, E.M. 1992. “Late Night Discussions on the Theory of Constraints”, North River Press

Goldratt, E.M. 1994. “It’s Not Luck”, Creda Press

Goldratt, E.M. and Fox, R.E. 1986. “The Race”, North River Press

Goldratt, E.M., Schragenheim, E. and Ptak, C.A. 2000. “Necessary but Not Sufficient – A Theory of Constraints Business Novel”, North River Press

Gomes-Casseres, B. 1994. “Group Versus Group: How Alliance Networks Compete”, Harvard Business Review, July-August 1994

Goodpaster, K.E. 1991. “Business Ethics and Stakeholder Analysis (Clarkson, M.B.E. ed. 1998)”, Business Ethics Quarterly (Vol. 1, #1, 1991) 53-73

Goodstein, L., Nolan, T. and Pfeiffer, J.W. 1993. “Applied Strategic Planning: How to Develop a Plan that Really Works”, McGraw-Hill

Goold, M. and Campbell, A. 1998. “Desperately Seeking Synergy”, Harvard Business Review, September-October 1998

Govindarajan, V. 2011. “Innovation’s Nine Critical Success Factors”, Harvard Business Review, July

Govindarajan, V. and Trimble, C. 2005. “Building Breakthrough Businesses Within Established Organizations”, Harvard Business Review, May 2005

Graham, A.K. 1995. “Organizational Learning: Medical Metaphor and Corporate Practice (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Grano, J.J. 2009. “You Can’t Predict a Hero: From War to Wall Street, Leading in Times of Crisis”, Jossey Bass

Gratton, L. 2000. “Living Strategy: Putting People at the Heart of Corporate Purpose”, Prentice Hall

Greene, R. 2007. “The 33 Strategies of War”, Penguin

Greenhalgh, L. 2001. “Managing Strategic Relationships: The Key to Business Success”, Free Press

Grundy, T. 2003. “Gurus on Business Strategy”, Thorogood

Guns, R. 1995. “The Faster Learning Organization (FLO) (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Gupta, P. 2004. “Six Sigma Business Scorecard”, McGraw-Hill

Gupta, P. 2005. “The Six Sigma Performance Handbook – A Statistical Guide to Optimizing Results”, McGraw-Hill

Hale, R. and Whitlam, P. 1998. “Target Setting and Goal Achievement: A Practical Guide for Managers, 2nd ed.”, Kogan Page

Hamel, G. 2000. “Leading the Revolution”, Harvard Business School Press

Hamel, G. and Prahalad, C. K. 1990. “The Core Competence of the Corporation”, Harvard Business Review, May-June Issue.

Hamel, G. and Prahalad, C. K. 1994. “Competing for the Future”, Harvard Business School Press.

Hamel, G. and Prahalad, C.K. 1994. “Competing for the Future”, Harvard Business Review, July-August 1994

Hamel, G., Doz, Y.L. and Prahalad, C.K. 1989. “Collaborate with Your Competitors - and Win”, Harvard Business Review, January-February 1989

Hammer, M. 1996. “Beyond Reengineering: How the Process Centered Organization is Changing our Work and our Lives”, Harper Business

Hammer, M. 2001. “The Agenda – What Every Business Must Do to Dominate the Decade”, Crown Business

Hammer, M. and Champy, J. 1995. “Reengineering the Corporation: A Manifesto for Business Revolution”, Nicholas Brealey Publishing

Hammer. M. 2001. “The Superefficient Company”, Harvard Business Review, September 2001

Hammond, J.S., Keeney, R.L. and Riaffa, H. 1998. “The Hidden Traps in Decision Making”, Harvard Business Review

Hammond, T.H. 1994. “Structure, Strategy and the Agenda of the Firm (Rummelt et al 1994)”, Harvard Business School Press

Handy, C. 1995. “Managing the Dream (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Hanke, J., Reitsch, A. and Dickson, J.P. 1984. “Statistical Decision Models for Management”, Allyn and Bacon

Hansen, M.T., Nohria, N. and Tierney, T. 1999. “What’s Your Strategy for Managing Knowledge?”, Harvard Business Review, March-April 1999

Haque, U. 2011. “The New Capitalist Manifesto: Building a Disruptively Better Business”, Harvard Business Review Press

Harbour, J.L. 2009. “The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes”, Productivity Press

Harpst, G. 2008. “Execution Revolution: Solving the One Business Problem that Makes Solving All Other Problems Easier”, Six Discipline Publishing

Hart, S.L. 1997. “Beyond Greening: Strategies for a Sustainable World”, Harvard Business Review, January-February 1997

Hemp, P. and Stewart, T.A. 2004. “Leading Change When Business Is Good: An Interview with Samuel J. Palmisano”, Harvard Business Review, December 2004

Herrmann, N. 1996. “The Whole Brain Business Book: Unlocking the Power of Whole Brain Thinking in Organizations and Individuals”, McGraw-Hill

Heskett, J.L. 2011. “The Culture Cycle: How to Shape the Unseen Force that Transforms Performance”, Person Education Ltd.

Hewlett, S.A. and Luce, C.B. 2005. “Off-Ramps and On-Ramps: Keeping Talented Women on the Road to Success”, Harvard Business Review, March 2005

Hill, C.W.L. 1994. “Diversification and Economic Performance: Bringing Structure and Corporate Management Back into the Picture (Rummelt et al 1994)”, Harvard Business School Press

Hodgson, P. and White, R.P. 2001. “Relax its Only Uncertainty: Lead the Way when the Way is Changing”, Prentice Hall

Hoffmann, F. and Withers, W. 1995. “Shared Values: Nutrients for Learning (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Hoisington, S.H. and Vaneswaran, S.A. 2005. “Implementing Strategic Change: Tools for Transforming an Organization”, McGraw-Hill

Holsapple, C. W. and Li, X. 2008. “Understanding Organizational Agility: A Work Design Perspective”, Proceedings of the International Command and Control Research and Technology Symposium, Seattle, July 17-19, 2008, 25 pages.

Hope, J. and Fraser, R. 2003. “Beyond Budgeting: How Managers Can Break Free from the Annual Performance Trap”, Harvard Business School Press

Hoque, F., Sambamurthy, V., Zmud, R., Trainer, T. and Wilson, C. 2006. “Winning the 3-Legged Race: When Business and Technology Run Together”, Prentice Hall

Horowitz, J. and Ohlsson-Corboz, A. 2007. “A Dream with a Deadline: Turning Strategy Into Action”, Prentice Hall

Hubbard, D.W. 2007. “How to Measure Anything: Finding the Value of Intangibles in Business”, John Wiley & Sons

Huber, M., Scharioth, J. and Pallas, M. ed. 2004. “Putting Stakeholder Management into Practice”, Springer-Verlag

Hunter, J.C. 2004. “The World’s Most Powerful Leadership Principle: How to Become a Servant Leader”, Crown Business

Huselid, M.A., Beatty, R.W. and Becker, B.E. 2005. “’A Players’ or ‘A Positions’? The Strategic Logic of Workforce Management”, Harvard Business Review, December 2005

Huselid, M.A., Becker, B.E. and Beatty, W.W. 2005. “The Workforce Scorecard – Managing Human Capital to Execute Strategy”, Harvard Business School Press

Jagdip, S., Sharma G., Hill, J. and Schnackenberg, A. 2013. “Organizational Agility: What it is, What it is not, and Why it Matters,” Academy of Management Meetings, Orlando, Florida: August 11-13.

Jaques, E. and Clement, S.D. 1994. “Executive Leadership: A Practical Guide to Managing Complexity”, Blackwell Business

Jeffrey, N. (2009). "Stakeholder Engagement: A Road map to meaningful engagement", Cranfield University School of Management.

Johnson, M.W., Christensen, C.M. and Kagermann, H. 2008. “Reinventing Your Business Model”, Harvard Business Review, December 2008

Joiner, B. 2015. “How Great Change Leaders use Stakeholder Agility”, http://www.changewise.biz/?p=2686 , June 20, 2015.

Joiner, W.B & Josephs, S.A. 2007. “Leadership Agility: Five Levels of Mastery for Anticipating and Initiating Change”, Jossey-Bass.

Jones, T.M. 1995. “Instrumental Stakeholder Theory: A Synthesis of Ethics and Economics (Clarkson, M.B.E. ed. 1998)”, Academy of Management Review (Vol. 20, #2, April 1995) 404-437

Kahnemann, D. and Lovallo, D. 1994. “Timid Choices and Bold Forecasts: A Cognitive Perspective on Risk Taking (Rummelt et al 1994)”, Harvard Business School Press

Kanter, R.M. 1994. “Collaborative Advantage: The Art of Alliances”, Harvard Business Review, July-August 1994

Kanter, R.M. 1995. “Mastering Change (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Kaplan, R.S. and Norton, D.P. 1996. “Translating Strategy into Action: The Balanced Scorecard”, Harvard Business School Press

Kaplan, R.S. and Norton, D.P. 2000. “Having Trouble with Your Strategy? Then Map It”, Harvard Business Review, September-October 2000

Kaplan, R.S. and Norton, D.P. 2001. “The Strategy Focused Organization: How the Balanced Scorecard Companies Thrive in the New Business Environment”, Harvard Business School Press

Kaplan, R.S. and Norton, D.P. 2004. “Strategy Maps: Converting Intangible Assets into Tangible Outcomes”, Harvard Business School Press

Kaplan, R.S. and Norton, D.P. 2006. “Alignment: Using the Balanced Scorecard to Create Corporate Synergies”, Harvard Business School Press

Kaplan, R.S. and Norton, D.P. 2008. “The Execution Premium: Linking Strategy to Operations for Competitive Advantage”, Harvard Business School Press

Katzenbach, J.R. 2000. “Peak Performance: Aligning the Hearts and Minds of Your Employees”, Harvard Business School Press

Katzenbach, J.R. and Smith, D.K. 1993. “The Wisdom of Teams – Creating a High-Performance Organization”, Harper Business Essentials

Katzenbach, J.R. and Smith, D.K. 2001. “The Discipline of Teams – A Mindbook-Workbook for Delivering Small Group Performance”, John Wiley & Sons

Kaydos, W. 1991. “Measuring, Managing and Maximizing Performance: What Every Manager Needs to Know about Quality and Productivity to make Real Improvements in Performance”, Productivity Press

Keeney, R.L. and Raiffa, H. 1993. “Decisions with Multiple Objectives – Preferences and Value Trade-offs”, Cambridge University Press

Keller, S. and Price, C. 2011. “Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage”, John Wiley & Sons

Kennedy, C. 2001. “The Next Big Idea: The Big Ideas for Business in the 21st Century”, Random House

Kennedy, D. 2008. “Putting Our Differences to Work: The Fastest Way to Innovation, Leadership, and High Performance”, Berret-Koehler

Kenny, G. 2005. “Strategic Planning and Performance Management – Develop and Manage a Winning Strategy”, Elsevier Butterworth-Heinemann

Keys, J. 2005. “Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy”, Auerbach Publications

Khanna, T. and Palepu, K. 1997. “Why Focused Strategies May Be Wrong for Emerging Markets”, Harvard Business Review, July-August 1997

Kim, C. and Mauborgne, R. 2009. “How Strategy Shapes Structure”, Harvard Business Review, September 2009.

Kim, D.H. 1995. “Managerial Practice Fields: Infrastructures of a Learning Organization (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Kim, W.C. and Mauborgne, R. 1997. “Value Innovation: The Strategic Logic of High Growth”, Harvard Business Review, January-February 1997

King IV (2016). “The King IV Report on Corporate Governance”, Institute of Directors in Southern Africa, November 2016.

Kirby, J. and Stewart, T.A. 2007. “The Institutional Yes: An Interview with Jeff Bezos”, Harvard Business Review, October 2007

Klapholz, R. and Klarman, A. 2004. “The Cash Machine: Using the Theory of Constraints for Sales Management”, North River Press

Klatt, B. and Murphy, S. 2004. “Aligned Like a Laser: Achieving Organizational Alignment through Clear Accountability for Results”, Klatt & Murphy

Klatt, B., Murphy, S. and Irvine, D. 2003. “Accountability – Getting a Grip on Results”, Bow River Publishing

Knight, J.A. 1998. “Value Based Management: Developing a Systematic Approach to Creating Shareholder Value”, McGraw-Hill

Kofman, F. and Senge, P. 1995. “Communities of Commitment: The Heart of the Learning Organization (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Kopeikina, L. 2005. “The Right Decision Every Time”, Pearson Prentice Hall

Kotter, J.P. 1996. “Leading Change”, Harvard Business School Press.

Kotter, J.P. 1999. “John P. Kotter on What Leaders Really Do”, Harvard Business School Press

Kotter, J.P. 1999. “What Effective Managers Really Do”, Harvard Business Review, March-April 1999

Kotter, J.P. and Heskett, J.L. 1992. “Corporate Culture and Performance”, The Free Press

Kouzes, J.M. and Posner, B.Z. 2002. “The Leadership Challenge: The Most Trusted Source on Becoming a Leader”, Jossey-Bass

Kouzes, J.M. and Posner, B.Z. 2008. “The Student Leadership Challenge: Five Practices for Exemplary Leaders”, Jossey-Bass

Kreutzer, D.P. 1995. “FASTBreak™: A Facilitation Approach to Systems Thinking Breakthroughs (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Kreutzer, W.B. 1995. “Building Learning Laboratories to Create More Effective Distributed Decision Making (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Krugman, P. 1994. “Location and Competition: Notes on Economic Geography (Rummelt et al 1994)”, Harvard Business School Press

Kumar, N. 1996. “The Power of Trust in Manufacturer-Retailer Relationships”, Harvard Business Review, November-December 1996

Larson, A. 2003. “Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement”, AMACOM

Lebow, R. and Spitzer, R. 2002. “Accountability – Freedom and Responsibility without Control”, Berret-Koehler Publishers Inc.

Leonard, D. and Rayport, J.F. 1997. “Spark Innovation through Emphatic Design”, Harvard Business Review, November-December 1997

Leonard, D. and Straus, S. 1997. “Putting Your Company’s Whole Brain to Work”, Harvard Business Review, July-August 1997

Lepore, D. and Cohen, O. 1999. “Deming and Goldratt: The Theory of Constraints and the System of Profound Knowledge”, North River Press

Lester, R.K., Piore, M.J. and Malek, K.M. 1998. “Interpretive Management: What General Managers Can Learn from Design”, Harvard Business Review, March-April 1998

Levey, Dr J. and Levey, M. 1995. “Wisdom at Work: An Inquiry into the Dimensions of Higher Order Learning (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Lindgren, M. and Banhold, H. 2003. “Scenario Planning: The Link Between Future and Strategy”, Palgrave Macmillan

Loehr, J. and Schwartz, A. 2001. “The Making of a Corporate Athlete”, Harvard Business Review, January 2001

Lovins, A.B., Lovins, H. and Hawken, P. 1999. “A Road Map for Natural Capitalism”, Harvard Business Review, May-June 1999

Lusthaus, C., Adrien, M., Anderson, G., Carden, F. and Montalván, G.P. 2002. “Organizational Assessment: A Framework for Implementing Performance”, International Development Research Centre

Magretta, J. 1997. “Growth Through Global Sustainability: An Interview with Monsanto’s CEO, Robert B. Shapiro”, Harvard Business Review, January-February 1997

Magretta, J. 1998. “Fast, Global and Entrepreneurial: Supply Chain Management, Hong Kong Style”, Harvard Business Review, September-October 1998

Magretta, J. 2002. “Why Business Models Matter”, Harvard Business Review,

Magretta, J. 2012. “Understanding Michael Porter – The Essential Guide to Competition and Strategy”, Harvard Business Review Press

Maister, D. 2008. “Strategy and the Fat Smoker: Doing What’s Obvious but not Easy”, Spangle Press

Malik, S. 2005. “Enterprise Dashboards: Design and Best Practices for IT”, John Wiley & Sons

Mankins, M.C. and Steele, R. 2006. “Stop Making Plans; Start Making Decisions”, Harvard Business Review, January 2006

Manning, A. 2001. “Making Sense of Strategy”, Zebra Press

Mansfield, G.M. 2005. “A strategic architecture and its role in enhancing the performance of commercial web-enabled enterprises”, PhD Thesis, Stellenbosch University.

Marchand, D.A., Kettinger, W.J. and Rollins, J.D. 2001. “Information Orientation: The Link to Business Performance”, Oxford University Press

Markides, C.C. 1997. “To Diversify or Not to Diversify”, Harvard Business Review, November-December 1997

Marquardt, M. 2005. “Leading with Questions: How Leaders Find the Right Solutions by Knowing What to Ask”, Jossey-Bass

Marr, B. 2012. “Key Performance Indicators: The 75 Measures Every Manager Needs to Know”, Financial Times Publishing

Marr, B. and Schiuma, G. 2001. “Measuring and managing intellectual capital and knowledge assets in new economy organisations”, in Bourne, M. (Ed.), Handbook of Performance Measurement, Gee, London.

Marr, B., Schiuma, G. and Neely, A. 2004. “Intellectual Capital – Defining key performance indicators for organizational knowledge assets”, Business Process Management Journal (Vol. 10, #5, 2004) 553-569

Marshall, L.J., Mobley, S. and Calvert, G. 1995. “Why Smart Organizations Don’t Learn (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Martin, R. 2007. “The Opposable Mind: How Successful Leaders Win Through Integrative Thinking”, Harvard Business School Press

Mass, N.J. 1974. “Readings in Urban Dynamics, Vol 1”, Wright-Allen Press

Masten, R.L. 1995. “Leadership, Quality and the U.S. Navy (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Matheson, D. and Matheson, J. 1998. “The Smart Organization – Creating Value through Strategic R&D”, Harvard Business School Press

Maxwell, J.C. 1993. “Developing the Leaders Around You: How to Help Others Reach Their Full potential”, Nelson Word

Maxwell, J.C. 1995. “Developing Leader Within You”, Nelson Word

Maxwell, J.C. 1998. “The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You”, Struik Christian Books

McGahan, A.M. 2004. “How Industries Change”, Harvard Business Review, October 2004

McGrath, R.G. and MacMillan, I.C. 1995. “Discovery-Driven Planning”, Harvard Business Review, July 1995

McGrath, R.G. and MacMillan, I.C. 1995. “Discovery-Driven Planning”, Harvard Business Review, July-August 1995

McAfee, A. 2006. "Mastering the Three Worlds of Information Technology", Harvard Business Review, November 2006

McKenna, D.L. 2005. “Leading with Significance: A Journey of Leadership Development with Nehemiah”, Beacon Hill Press

McKinsey&Company (2006). “Mapping the value of employee collaboration”, McKinsey Quarterly, 2006 Number 3.

McKinsey&Company (2016). “Making collaboration across functions a reality”, McKinsey Quarterly, March 2016.

Meadows, D.H. 2008. “Thinking in Systems: A Primer”, Chelsea Green

Minto, B. 2002. “The Pyramid Principle. 3rd Ed.”, Prentice Hall

Mintzberg, H. 1989. “Mintzberg on Management – Inside our Strange World of Organizations”, Free Press

Mintzberg, H. 1993. “Structure in Fives: Designing Effective Organizations”, Prentice Hall

Mintzberg, H. 1994. “The Rise and Fall of Strategic Planning”, Free Press

Mintzberg, H. 2005. “Strategy Bites Back – It is Far More and Less, than You Ever Imagined”, Pearson Prentice Hall

Mintzberg, H. 2007. “Tracking Strategies: Toward a General Theory”, Oxford University Press

Mintzberg, H. and van der Heyden, L. 1999. “Organigraphics: Drawing How Companies Really Work”, Harvard Business Review, September-October 1999

Mintzberg, H., Ahlstrand, B. and Lampel, J. 1998. “Strategy Safari: A Guided Tour Through the Wilds of Strategic Management”, Free Press

Mitchel, R.K., Agle, B.R. and Wood, D.J. 1997. “Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts (Clarkson, M.B.E. ed. 1998)”, Academy of Management Review (Vol. 22, #4, 1997) 853-886

Moore, K. 2011. “Porter or Mintzberg: Whose View of Strategy Is the Most Relevant Today?”, http://www.forbes.com/sites/karlmoore/2011/03/28/porter-or-mintzberg-whose-view-of-strategy-is-the-most-relevant-today/#1dc615196e36

Morgan, M., Levitt, R.E. and Malek, W. 2007. “Executing Your Strategy: How to Break It Down & Get It Done”, Harvard Business School Press.

Morison, R., Erickson, T. and Dychtwald, K. 2006. “Managing Middlescence”, Harvard Business Review, March 2006

Morley, E. and Silver, A. 1977. “A Film Director’s Approach to Managing Creativity”, Harvard Business Review, March-April 1977

Morris, L.E. 1995. “Development Strategies for the Knowledge Era (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Morse, G. 2006. “Decisions and Desire”, Harvard Business Review, January 2006

Mosby, D. and Weissman, M. 2005. “The Paradox of Excellence: How Great Performance Can Kill Your Business”, Jossey-Bass

Moschella, D. 1999. “Ten Key IT Challenges for the Next 20 Years,” Computerworld, December 1999.

Murphy, K. 1995. “Generative Coaching: A Surprising Learning Odyssey (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Nagle, T. and Holden, R.K. 2002. “The Strategy and Tactics of Pricing: A Guide to Profitable Decision Making 3rd Ed.”, Prentice Hall

Nanda, A. and Williamson, P.J. 1995. “Use Joint Ventures to Ease the Pain of Restructuring”, Harvard Business Review, November-December 1995

Neilson, G.L. and Pasternack, B.A. 2005. “Results: Keep What’s Good, Fix What’s Wrong, and Unlock Great Performance”, Crown Business

Nelson, R.R. 1994. “Why do Firms Differ, and How Does It Matter? (Rummelt et al 1994)”, Harvard Business School Press

Neville, B.A., Bell, S.J and Whitwell, G.J. 2011. “Stakeholder Salience Revisited: Refining, Redefining, and Refueling an Underdeveloped Conceptual Tool”, Journal of Business Ethics,

Nichol, L. 2004. “Bohm on Creativity”, Routledge Classics

Niven, P.R. 2002. “Balanced Scorecard: Step-by-Step – Maximizing and Maintaining Results”, John Wiley & Sons

Niven, R.R. 2003. “Balanced Scorecard – Step by Step for Government and Nonprofit Agencies”, Wiley

Niven, R.R. 2005. “Balanced Scorecard Diagnostics – Maintaining Maximum Performance”, John Wiley & Sons

Normann, R. and Ramíres, R. 1993. “From Value Chain to Value Constellation: Designing Interactive Strategy”, Harvard Business Review, July-August 1993

O’Brien, F.A. and Dyson, R.G. 2007. “Supporting Strategy: Frameworks, Methods and Models”, John Wiley & Sons

O’Neil, W.J. 2004. “Business Leaders & Success: 55 Top Business Leaders & How They Achieved Greatness”, McGraw-Hill

Oncken, W. and Wass, D.L. 1999. “Management Time: Who’s Got the Monkey”, Harvard Business Review, November-December 1999

Osterwalder, A, Pigneur, Y and Tucci, P.L. 2005. “Clarifying Business Models: Origins, Present, and Future of the Concept”, Communications of the Association for Information Systems, vol. 5.

Osterwalder, A. and Pigneur, Y. 2010. “Business Model Generation”, John Wiley & Sons

Parmenter, D. 2007. “Key Performance Indicators: Developing, Implementing, and Using Winning KPI’s”, John Wiley & Sons

Parmenter, D. 2012. “Key Performance Indicators for Government and Non-Profit Agencies: Implementing Winning KPI’s”, John Wiley & Sons

Patten, C. 2008. “What Next?: Surviving the Twenty-First Century”, Allen Lane

Pearce II, J.A. and Robinson, Jr. R.B. 1988. “Strategic Management: Strategy Formulation and Implementation 3rd Ed.”, Irwin

Peters, T.J. and Waterman, R.H. 1982. “In Search of Excellence: Lessons from America’s Best-Run Companies”, Warner Books

Pfeffer, J. and Sutton, R.I. 1999. “The Smart-Talk Trap”, Harvard Business Review, May-June 1999

Pfeffer, J. and Sutton, R.I. 2006. “Evidence-Based Management”, Harvard Business Review, January 2006

Phillips, J.J. and Schmidt, L. 2004. “The Leadership Scorecard”, Elsevier Butterworth-Heinemann

Pinault, L. 2000. “Consulting Demons: Inside the Unscrupulous World of Global Corporate Consulting”, Harper Business

Pink, D. 2005. “A Whole New Mind: Moving from the Information Age to the Conceptual Age”, Riverhead Books

Plous, S. 1993. “The Psychology of Judgment and Decision Making”, McGraw-Hill

Pockell, L. and Avila, A. 2007. “The 100 Greatest Leadership Principles of All Time”, Warner Books

Pohlman, R.A. and Gardiner, G.A. 2000. “Value Driven Management: How to Create and Maximize Value Over Time for Organizational Success”, AMACOM

Porter, M.E. 1980. “Competitive Strategy: Techniques for Analyzing Industries and Competitors”, The Free Press

Porter, M.E. 1994. “Toward a Dynamic Theory of Strategy in Fundamental Issues in Strategy, ed Rummelt, R.P., Schendel, D.E. and Teece, D.J.”, Harvard Business School Press

Porter, M.E. 1996. “On Competition”, Harvard Business School Press

Porter, M.E. 1996. “What is Strategy”, Harvard Business Review November-December 1996 Issue

Porter, M.E. 2001. “Strategy and the Internet”, Harvard Business Review, March 2001

Porter, M.E. and van der Linde, C. 1995. “Green and Competitive: Ending the Stalemate”, Harvard Business Review, September-October 1995

Post, J.E., Preston, L.E. and Sachs, S. 2002. “Redefining the Corporation: Stakeholder Management and Organizational Wealth”, Stanford Business

Postrel, S. 1994. “Burning Your Britches Behind You: Can Policy Scholars Bank on Game Theory? (Rummelt et al 1994)”, Harvard Business School Press

Prahalad, C.K. 2004. “The Future of Competition: Co-creating Unique Value with Customers”, Harvard Business School Press

Prahalad, C.K. and Hamel, G. 1990. “The Core Competence of the Corporation”, Harvard Business Review, June Edition

Prahalad, C.K. and Lieberthal, K. 1998. “The End of Corporate Imperialism”, Harvard Business Review, July-August 1998

Pyzdek, T. 2003. “The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels”, McGraw-Hill

Ralston, W. and Wilson, I. 2006. “The Scenario Planning Handbook – Developing Strategies in Uncertain Times”, Thomson Southwestern

Rasiel, E.M. 1998. “The McKinsey Way – Using the Techniques of the World’s Top Strategic Consultants to Help You in Your Business”, McGraw-Hill

Rasiel, E.M. and Friga, P.N. 2001. “The McKinsey Mind – Understanding and Implementing the Problem-Solving Tools and Management Techniques of the World’s Top Strategic Consulting Firm”, McGraw-Hill

Rayport, J.F. and Svoikla, J.J. 1995. “Exploiting the Virtual Chain”, Harvard Business Review, November-December 1995

Ready, D.A. and Conger, J.A. 2007. “Make Your Company a Talent Factory”, Harvard Business Review, June 2007

Reeves, D.B. 2005. “Accountability in Action: A Blueprint for Learning Organizations”, Lead + Learn Press

Reinhardt, F.L. 1999. “Bringing the Environment Down to Earth”, Harvard Business Review, July-August 1999

Ringwald, G. 2004. “Scenario Planning: Managing for the Future”, John Wiley & Sons

Robert, M. 2006. “The New Strategic Thinking: Pure and Simple”, McGraw-Hill

Rockart, J.F. 1979. “Chief Executives Define Their Own Data Needs”, Harvard Business Review, March 1979 Issue

Rogers, E.M. 2003. “Diffusion of Innovations 5th ed.”, Free Press

Rogers, P. and Blenko, M. 2006. “Who Has the D? Clear Decision Roles Enhance Organizational Performance”, Harvard Business Review, January 2006

Rolls, J. 1995. “The Transformational Leader: The Wellspring of the Learning Organization (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Rosenzweig, P. 2007. “The Halo Effect … and the Eight Other Business Delusions That Deceive Managers”, Free Press

Ross, J.W., Weill, P. and Robertson, D.C. 2006. “Enterprise Architecture as Strategy: Creating a Foundation for Business Execution”, Harvard Business School Press

Rumelt, R.P., Schendel, D.E. and Teece, D.J. 1994. “Fundamental Issues in Strategy – A Research Agenda”, Harvard Business School, Press

Ryan, S. 1995. “Learning Communities: An Alternative to the ‘Expert Model’ (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Saaty, T.L. 2001. “Decision Making for Leaders – The Analytic Hierarchy Process for Decisions in a Complex World”, RWS Publications

Saaty, T.L. 2006. “Fundamentals of Decision Making Theory and Priority Theory with the Analytic Hierarchy Process”, RWS Publications

Saloner, G. 1994. “Game Theory and Strategic Management: Contributions, Applications, and Limitations (Rummelt et al 1994)”, Harvard Business School Press

Samuel, M. and Chiche, S. 2004. “The Power of Personal Accountability – Achieve what Matters to You”, Xephor Press

Sanford, C. 1995. “Vitalizing Work Design: Implementing a Developmental Philosophy (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Sathe, V. 2000. “Creating Change in Mindset and Behavior.” Ivey Business Journal. London: May/June 2000. Vol. 64, Issue. 5; pg. 83-90.

Sawhney, M. and Parikh, D. 2001. “Where Value Lives in a Networked World”, Harvard Business Review, January 2001

Schein, E.H. 1999. “The Corporate Culture Survival Guide”, Jossey-Bass

Schein, E.H. 2004. “Organizational Culture and Leadership”, Jossey-Bass

Schleifer, A. and Vishny, R.W. 1994. “Takeovers in the 1960s and the 1980s: Evidence and Implications (Rummelt et al 1994)”, Harvard Business School Press

Schragenheim, E. 1999. “Management Dilemmas: The Theory of Constraints Approach to Problem Identification and Solutions”, St. Lucie Press

Schroeder III, W.W., Sweeney, R.E. and Alfeld, L.E. 1975. “Readings in Urban Dynamics, Vol 2”, Wright-Allen Press

Schwandt, D.R. 1995. “Learning as an Organization: A Journey into Chaos (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Sen, A. 1985. “The Moral Standing of the Market (Clarkson, M.B.E. ed. 1998)”, Social Philosophy and Policy (Vol. 2, #2, 1985) 1-19

Senge, P., Smith, B., Kruschwitz, N., Laur, J. and Schley, S. 2008. “The Necessary Revolution: How Individuals and Organization are Working Together to Create a Sustainable World”, Nicholas Brealey Publishing

Senge, P.M. 1990. “The Fifth Discipline: The Art & Practice of The Learning Organization”, Currency Doubleday

Senge, P.M. 1999. “The Dance of Change – The Challenges to Sustaining Momentum in Learning Organizations”, Currency Doubleday

Shaw, G., Brown, R. and Bromily, P. 1998. “Strategic Stories: How 3M is Rewriting Business Planning”, Harvard Business Review, May-June 1998

Shipka, B. 1995. “The Seventh Story: Extending Learning Organizations Far Beyond the Business (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Shoemaker, P.J.H. 2002. “Profiting from Uncertainty: Strategies for Succeeding No Matter What the Future Brings”, Free Press

Simons, R. 2000. “Performance Measurement & Control Systems for Implementing Strategy: Text & Cases”, Prentice Hall

Simons, R. 2005. “Levers of Organizational Design -How Managers Use Accountability Systems for Greater Performance and Commitment”, Harvard Business School Press

Smallwood, N. (2010). “Four Ways to Create Intangible Value”, Harvard Business Review, February 2010

Smith, G.V. and Parr, R.L. 2000. “Valuation of Intellectual Property and Intangible Assets – 3rd Ed.”, John Wiley & Sons

Spitz, D.R. 2007. “Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success”, AMACOM

Stalk, G., Evans, P. and Shulman, L.E. 1992. “Competing on Capabilities: The New Rules of Corporate Strategy”, Harvard Business Review, March-April 1992

Stalk, G., Pecaut, D.K. and Burnett, B. 1996. “Breaking Compromises, Breaking Growth”, Harvard Business Review, September-October 1996

Stary, C., Schmidt, W. and Fleischmann, A. 2013. “Agility Based on Stakeholder Interaction – Blending Organizational Learning with Interactive BPM”, International Conference on Human-Computer Interaction: “ Human-Computer Interaction. Users and Contexts of Use”

Steiner, G.A. 1979. “Strategic Planning: What Every Manager Must Know – A Step-By-Step Guide”, Free Press

Stern, A.J. 1991. “The Case of the Environmental Impasse”, Harvard Business Review, May-June 1991

Stern, C.W. and Stalk, G. ed. 1998. “Perspectives on Strategy – from the Boston Consulting Group”, John Wiley & Sons

Stewart, T.A. 2006. “Growth as a Process: An Interview with Jeffrey R. Immelt”, Harvard Business Review, June 2006

Stiglitz, J.E. 2012. “The Price of Inequality”, The Penguin Group

Strack, R., Francoeur, F., Dyer, A., Ang, D., Caye, J., Böhm, H., Minto, A., McDonnel, M. and Leicht, M. 2008. “Creating People Advantage: How to Address HR Challenges Worldwide Through 2015”, The Boston Consulting Group

Studer, Q. 2003. “Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference”, Fire Starter Publishing

Sullivan, P.H. 1998. “Profiting from Intellectual Capital: Extracting Value from Innovation”, John Wiley & Sons

Sutton, R.I. and Rao, H. 2014. “Scaling Up Excellence: Getting to More without Settling for Less”, Random House

Svelby, K.E. 1997. “The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets”, Berret-Koehler

Svendsen, A. 1998. “The Stakeholder Strategy – Profiting from Collaborative Business Relationships”, Berret-Koehler Publishers

Taleb, N.M. 2004. “Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets”, Penguin Books

Taleb, N.N. 2007. “The Black Swan: The Impact of the Highly Improbable”, Random House

Taleb, N.N., Goldstein, D.G. and Spitznagel, M.W. 2009. “The Six Mistakes Executives Make in Risk Management”, Harvard Business Review, Oct. 2009 issue

Tang, V. and Bauer, R. 1995. “Competitive Dominance: Beyond Strategic Advantage and Total Quality Management”, Van Nostrand Reinhold

Taylor, J. and Wacker, W. with Means, H. 2000. “The Visionary’s Handbook: Nine Paradoxes that will Shape the Future of Your Business”, Harper Business

Thompson Jr, A.A. and Strickland III, A.J. 1999. “Strategic Management: Concepts and Cases”, Irwin/McGraw-Hill

Thompson, J.W. 1995. “The Renaissance of Learning in Business (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Tichy, N.M. and Bennis, W. 2007. “Judgement – How Winning Leaders make Great Calls”, Portfolio – Penguin Group

Tufano, P. 1996. “How Financial Engineering Can Advance Corporate Strategy”, Harvard Business Review, January-February 1996

Ulrich, D. and Brockbank, W. 2005. “The HR Value Proposition”, Harvard Business School Press

Ulrich, D. and Brockbank, W. 2016. “Your Company’s Culture Can’t Be Disconnected from Your Customers”, Harvard Business Review, March 18, 2016 issue

Ulrich, D. and Smallwood, N. 2007. “Leadership Brand – Developing Customer-Focused Leaders to Drive Performance and Build Lasting Value”, Harvard Business School Press

Ulrich, D., Smallwood, N. and Sweetman, K. 2008. “The Leadership Code – Five Rules to Lead By”, Harvard Business Press

Ungerer, M., Herholdt, J. and Uys, J. 2006. “Leveraging Knowledge-Based Assets: The New Value Equation to Create Competitive Advantage”, Knowres Publishing

Ungerer, M., Pretorius, M. and Herholdt, J. 2007. “Viable Business Strategies: A Systematic People-Centric Approach, 2nd Ed.”, Knowres

Viguerie, P., Smith, S. and Baghai, M. 2008. “The Granularity of Growth: How to Identify the Sources of Growth and Drive Enduring Company Performance”, John Wiley & Sons

Vogt, E.E. 1995. “Learning Out of Context (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Wade, D. and Recardo, R. 2001. “Corporate Performance Management: How to Build a Better Organization Through Measurement-Driven Strategic Alignment”, Butterworth-Heinemann

Waitley, D. 1996. “The New Dynamics of Goal Setting: Flexactics for a Fast-Changing Future”, Quill William Morrow

Walker, C.A. 2002. “Saving Your Rookie Managers from Themselves”, Harvard Business Review, April 2002

Walley, N. and Whitehead, B. 1994. “It’s Not Easy Being Green”, Harvard Business Review, May-June 1994

Warren, K. 2008. “Strategic Management Dynamics”, John Wiley & Sons

Watson, D. 2005. “Business Models: Investing in Companies and Sectors with Strong Competitive Advantage”, Harriman House

Weintraub, R. 1995. “Transforming Mental Models through Formal and Informal Learning: A Guide for Workplace Educators (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Welch, D. 2002. “Decisions, Decisions – The Art of Effective Decision Making”, Prometheus Books

Welch, J. and Byrne, J.A. 2001. “Jack: Straight from the Gut”, Warner Business Books

Wenger, E.C. and Snyder, W.M. 2000. “Communities of Practice: The Organizational Frontier”, Harvard Business Review, January-February 2000

Wetlaufer, S. 1997. “What’s Stifling the Creativity at Coolburst?”, Harvard Business Review, September-October 1997

Wikipedia () “Core Competency”, https://en.wikipedia.org/wiki/Core_competency#cite_note-2 McKinsey&Company (2010).

“Building organizational capabilities: McKinsey Global Survey Results”, McKinsey&Company, Survey March 2010.

Wikipedia 1. 2016. “Capability Maturity Model Integration”, https://en.wikipedia.org/wiki/Capability_Maturity_Model_Integration

Wikipedia 2. 2016. “Capability Maturity Model Integration”, https://en.wikipedia.org/wiki/OPM3

Wikipedia 3. 2016. “Continual Improvement Process”, https://en.wikipedia.org/wiki/Continual_improvement_process

Wikipedia 4. 2016. “Critical success factor”, https://en.wikipedia.org/wiki/Critical_success_factor

Wikipedia 5. 2016. “Strategic Alignment”, https://en.wikipedia.org/wiki/Strategic_alignment

Wikipedia 6. 2016. “Subjective Expected Utility”, https://en.wikipedia.org/wiki/Subjective_expected_utility

Wikipedia 7. 2016. “Decision Theory”, https://en.wikipedia.org/wiki/Decision_theory

Willard, R. 2002. “The Sustainability Advantage – Seven Business Case Benefits of a Triple Bottom Line”, New Society Publishers

Williams, J.R. 1994. “Strategy and the Search for Rents: The Evolution of Diversity among Firms (Rummelt et al 1994)”, Harvard Business School Press

Williamson, O.E. 1994. “Strategizing, Economizing, and Economic Organization (Rummelt et al 1994)”, Harvard Business School Press

Wittman, R.G. and Reuter, M.P. 2008. “Strategic Planning: How to Deliver Maximum Value Through Effective Business Strategy”, Kogan Page

Womack, J.P. and Jones, D.T. 1994. “From Lean Production to the Lean Enterprise”, Harvard Business Review, March-April 1994

Wood, D.J. and Jones, R.E. 1995. “Stakeholder Mismatching: A Theoretical Problem in Empirical Research on Corporate Social Performance (Clarkson, M.B.E. ed. 1998)”, The International Journal on Corporate Social Performance (Vol. 3, #3, 1995) 229-267

Wood, J.H. 1995. “Restructuring Education: Designing Tomorrow’s Workplace (Chawla, S and Renesch, J. ed. 1995)”, Productivity Press

Wooton, S. and Horne, T. 2005. “Strategic Thinking: A Step-By-Step Approach to Strategy 2nd Ed.”, Thomson-Shore

Wright, W. 2000. “Relational Leadership – A Biblical Model for Leadership Service”, Paternoster Press

Wycoff, J. and Richardson, T. 1995. “Transformation Thinking: Tools and Techniques that Open the Door to Powerful New Thinking for Every Member of Your Organization”, Berkley Books

Zohar, D. 1997. “Rewiring the Corporate Brain: Using the New Science to Rethink How We Structure and Lead Organizations”, Berret-Koehler Publishers, Inc.

Zook, C. 2007. “Finding Your Next Core Business”, Harvard Business Review, April 2007